PRODUCT FAQs

DleJProducts Extension FAQs By Product

Light

Documentation FAQs

DleJSupportHours (5)

Will my visitors need to refresh the page to see if I’ve gone offline?

No. The module features a real-time status indicator. The online/offline status updates automatically based on your configured hours without requiring a page refresh

Does the module automatically adjust for the visitor's time zone?

Yes. The module includes automatic timezone conversion. It displays the visitor's local time alongside your office time so they can clearly see the difference

Is the design compatible with mobile devices and different templates?

Yes. The module features a clean, responsive design intended to adapt seamlessly to any website template, ensuring it looks good on both desktop and mobile screens

Does this module slow down my website or use external databases?

Not at all. It is built with vanilla JavaScript and has zero external dependencies. All calculations happen directly in the visitor's browser, meaning there are no AJAX calls or additional server loads

Can I choose when the "Send Message" link appears?

The module is designed to show the "Send Message" link only when you are offline. This helps guide visitors to a contact form or messaging system specifically during the hours you aren't available for live support