PRODUCT FAQs

DleJProducts Extension FAQs By Product

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softMedia (13)

What is softMedia

It's a Joomla component for selling digital products — software, templates, e-books, images, and services — with a built-in cart, checkout, PayPal payment, metered downloads, reviews, versioned changelogs, and full update system for Joomla extensions.

How do I get started with a new store

Start with Getting Started — install the package, set your currency and upload paths, create your categories, and add your first product.

Can I sell more than one currency

No. softMedia sells in a single, site-wide currency configured under General Settings — there's no per-visitor currency switcher. See Currencies.

Why is my customer being charged in USD when my store is set to another currency

That's a known PayPal-specific issue — the plugin doesn't read your store currency setting. See Troubleshooting.

How is a "Category" type product different from just adding a category

A Category-type product is something you buy that then unlocks download access to everything inside a chosen category — it's a purchasable bundle, not a way of organizing your catalog. See Product Types Explained.

Do customers have to buy something before they can review it

Yes. Reviews require the customer to already own the product (purchased, or free-download eligible) — there's no way to leave one without having bought it first. See Reviews and Comments.

Can I moderate reviews and comments before they go live

Yes — turn off Auto-Approve for either feature under Options, and new submissions land unpublished for you to review. See Reviews & Comments Moderation.

How do I limit how many times (or how long) a customer can download a file

Set Limit Type to Downloads or Days on the product, with a matching Limit value. See Products and Downloads and Purchases.

Can I sell Joomla extensions with automatic update checking, like a real extension vendor

 Yes — that's what the bundled Extensions Updater plugin is for. See Updates and Licensing.

What happens if a coupon brings the order total to zero

The order completes immediately with no payment step at all — no payment method needs to be selected. See Cart and Checkout.

Can I use more than one coupon on an order

No — only one coupon code can be active on a cart at a time. Applying a new one replaces whatever was there. See Coupons.

Do the Media Types and Media Versions have to relate to Joomla

No. They're general-purpose taxonomies you define yourself — use them for anything worth badging a product with, not just Joomla compatibility. See Media Types and Versions.

Where do I manage categories

Through Joomla's own Category Manager, scoped to softMedia — there's no separate softMedia category screen. See Categories.